Foundation Customer Experience Course

During this course you will be introduced to the foundational aspects and concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.

Interpersonal Skills

This bundle includes The power of listening and Holding others and yourself accountable.

Unlock the power of listening

In this course I will teach you to unlock the power of listening. I hope that through better listening you will become a connector of people. I invite you to unlock your superpower of real listening - not to just hear, but also to understand.

(2) 5.0 average rating

Holding yourself and others accountable

In this online class I will teach you a tool called “The Accountability Model”. It gives you a great discussion framework for correcting yourself when you haven't done something to your own standard or alternatively someone else has let you down.

(1) 5.0 average rating

The power of checking in

In this online class I will teach you "The Power of Checking in" a tool that helps you emphasise presence, focus and group commitment in your team meetings.