BrandLove Education
All of our courses are crafted using science and love.
Our Courses
Continue your learning journey by selecting a course below
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$30.00Foundation Customer Experience Course
During this course you will be introduced to the foundational aspects and concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.
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$20.00Interpersonal Skills
This bundle includes The power of listening and Holding others and yourself accountable.
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$15.00Unlock the power of listening
In this course I will teach you to unlock the power of listening. I hope that through better listening you will become a connector of people. I invite you to unlock your superpower of real listening - not to just hear, but also to understand.
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$15.00Holding yourself and others accountable
In this online class I will teach you a tool called “The Accountability Model”. It gives you a great discussion framework for correcting yourself when you haven't done something to your own standard or alternatively someone else has let you down.
(1) 5.0 average rating -
FreeThe power of checking in
In this online class I will teach you "The Power of Checking in" a tool that helps you emphasise presence, focus and group commitment in your team meetings.
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Meet Our Facilitators
Chantel Botha
Senior Facilitator
[email protected]
Chantel is a problem solver and innovator. She obsesses over how customers and employees connect with each other and with brands. She designs highly engaging and remarkable customer and employee journeys that create value for brands and people. She finds the kind in human kind.
She is an activist for teaching skills to help us thrive in a world where most future jobs don’t exist yet.
She campaigns for igniting human purpose and performance through skills programs that focus on
self-discovery and collaborative learning.
She holds a degree in Mathematics and Computer science.
She is the founder and CEO of BrandLove, an African innovation consultancy.
She is the founder and Managing Director of Kind Bright Minds, a non-profit robotics academy that
focuses on preparing kids for the future with technical and interpersonal skills.
She is the founder of Service With a Smile, a non-profit education initiative to transform the lives of
people in the service industry through empowering them with real-time design skills.
Mareli Smit
Senior Facilitator
[email protected]
As an Experience Architect and Prophet for Purpose, Mareli builds substance and significance into relationships, whether human-to-human, brand-to-customer or brand-to-employee.
Since 2015 she has been a Senior Facilitator of the Brand Warrior™ Employee Engagement program, living out her mission to make the world a more honest, open and passionate place. She facilitates and coach groups and individuals to uncover their own purpose, passion and performance.
With knowledge on both consumer neuroscience and the fundamentals of organization and relationships systems coaching, she helps brands arm themselves with unique tools to transform their internal culture.
Johan Botha
Senior Facilitator
[email protected]
A Brand Wizard and Authenticity Champion, Johan sparks the heartbeat behind customer and employee experience innovation. Specializing in client journeys, community management and Brand Warrior ™ facilitation, Johan focuses on creating a world of trust between clients, customers, brands and people, by designing intuitive interventions and experiences which connect and ignite purpose. With an in-depth understanding of the worlds of photography, digital marketing, and customer experience, Johan has a unique eye for communication and implementation design. He also has a distinctive taste for life, and is an experienced winemaker and cooking workshop host.
About BrandLove
Brandlove was established in 2012 as a customer-focussed innovation consultancy. We are a team of experienced and passionate consultants who find purpose in seeing our clients succeed.
BrandLove is not a wise-ass, tell-you-what-to-do consultancy, and neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is your partner, working with you to connect the dots. We are facilitators of an authentic discovery process, to help you find and implement your experience essence, while creating a safe space for design-thinking, collaboration and innovation.
We help leaders shape their strategy to become outside-in thinkers and view everything from the customers' eyes. We counsel brands whose customers have fallen out of love with them. We help infuse brand DNA into every brand touchpoint and ignite passion in the hearts and minds of your people, especially those who serve customers, through transformative culture programmes.
We help brands find what they may have lost, and facilitate a discovery for those who may not have had complete clarity around their essence. We find the best and the worst in your experiences and show you how to leverage it or make it better. We guide you on how to achieve competitive differentiation through deliberate design rather than leaving brand experiences to chance.
We are not rocket-scientists, but rather behavioural-anthropologists, who love bringing together people, processes and technology. We are a catalyst for sustainable transformation. We challenge the status quo, and we ask you to see things as if you are looking at it for the first time... We ask, "Why?" over and over again, until we get to the naked truth. We combine science, creativity and a bit of magic to create remarkable moments where customers fully experience you for who you are.
We find joy in igniting a love affair between customers and your brand!